Updates for the basic list and campaign management capabilities for Dynamics...
With this post wed like to document notable updates and bug fixes that we have been rolling out and also announce what’s coming up in the next release trains.ReleaseRolloutAugust rollout, build...
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Best Practices for Unified Service Desk Deployment and Upgrade
As a Unified Service Desk administrator, you are tasked with either fresh deployment of Unified Service Desk or on an upgrade of the Unified service Desk client or solution bits, for your organization....
View ArticleVideo series: Transform field service with Dynamics 365
Field Technologies Online reported that 53 percent of field service organizations cite ensuring mobile workers are operating at optimal efficiency and productivity as their number one challenge. This...
View ArticleEnhancements and Bug Fixes for Field Service Version 7.5.11.102
Applies to: Field Service version 7.5.11.102 on Dynamics 365 for Customer Engagement version 9.xVisit the Admin Center for Dynamics 365 solutions page to install the update. For details, refer to how...
View ArticleEnhancements and Bug Fixes for Field Service Version 8.8.1.45
Applies to: Field Service version 8.8.1.45 on Dynamics 365 for Customer Engagement version 9.xVisit the Admin Center for Dynamics 365 solutions page to install the update. For details, refer to how to...
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Financial services: How to leverage data to strengthen customer loyalty
The landscape of modern banking has changed dramatically in the past decade. Financial institutions are facing intense competition not only from traditional competitors, but new cloud-based virtual...
View ArticleThe Dynamics 365 for Marketing July 2019 update is rolling out now
The July 2019 update of Dynamics 365 for Marketing is rolling out starting now! This update includes a few new features, plus plenty of performance and stability improvements. We’ll be rolling out the...
View ArticleLatest release of Dynamics 365 Guides completely revamps user experience
Applies to: Dynamics 365 Guides in preview (version 103.1907.4001.0)We’re very pleased to announce version 103.1907.4001.0 of Dynamics 365 Guides in preview! This is a big release that we’ve been...
View ArticleNew Business Central apps in June 2019
In the past month, partners and Microsoft published 33 new Dynamics 365 Business Central apps to AppSource. The following apps are new:Send remittance advice by email by MicrosoftEmail and resend...
View ArticleLifecycle Services – July 2019 (Release 1) release notes
Configure updates for ONE VersionIn April 2019, we released a configuration experience in LCS for ONE Version to enable customers configure Microsoft managed service updates to their environments....
View ArticleRelease Notes for Project Service Automation Update Release 9
Applies to: Project Service Automation for Dynamics 365Were pleased to announce the latest update for the Project Service Automation application for Dynamics 365. This release includes some important...
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Known Issue: View update button is not available for the upcoming service...
In the recent Lifecycle Services (LCS) release for the new LCS update experience for One Version, the View update button for the update option of version 10.0.4 in the Upcoming service update is not...
View ArticleAccelerating opportunities for ISVs with new programs and technology
Next week at Microsoft Inspire in Las Vegas, Microsoft will host our annual partner conference where our company wide vision will be shared, including Microsoft Business Applications. The Business...
View ArticleRelease Notes for Project Service Automation Update Release 17
Applies to: Project Service Automation for Dynamics 365Were pleased to announce the latest update for the Project Service Automation application for Dynamics 365. This release includes bug fixes.This...
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How to use Resource Scheduling’s Search Resource Availability API
Applies to: Dynamics 365 Organization 9.0+ with Universal Resource Scheduling 3.8.x version In the latest Field Service v8.8.x/Universal Resource Scheduling v3.8.x update, we released the Search...
View ArticleMake a great first impression with your virtual agent
We all know the power of a great first impression. On the Dynamics 365 Virtual Agent for Customer Service team, weve been wondering: what’s the best greeting message to begin the conversation with a...
View Article9 ways to use EHR data to improve home health care outcomes
Delivering care outside the hospital offers providers an exceptional opportunity to improve patient outcomes and enhance the patient experience. Hospitals that expand into home healthcare, for example,...
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July 2019 update of Dynamics 365 Layout provides locked layouts, improved...
Applies to: Dynamics 365 Layout (build 109.1907.10002.0)The Dynamics 365 Layout team is pleased to announce the availability of the following features and improvements in the July update:Locked...
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Microsoft Dynamics 365 Banking Accelerator is now Generally Available on...
Following up on Janet Lewiss blog on the public preview and Guggs blog post from last week mentioning the GA of the Auto and Banking Accelerators, the following blog post is a double click into the...
View ArticleImproved testing introduced for planned updates of Dynamics 365 for Marketing
As previously announced, we are in the process of updating all outdated installations of Dynamics 365 for Marketing to the April 2019 release. We have now improved our update process to include testing...
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