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Build a better bot: know your business and customers
Increased customer engagement, time savings, cost reduction, and customer satisfaction are factors driving many organizations to deploy customer service bots.And its easy to see why – customer service...
View ArticleRelease Notes for Project Service Automation Update Release 18, V2.4.15.33
Were pleased to announce the latest update for the Project Service Automation, V2.4.15.33, application for Dynamics 365. This release includes bug fixes.This release is compatible with Dynamics 365...
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Extending and customizing the Help in Dynamics 365 Business Central
As part of getting your Dynamics 365 Business Central app validated for AppSource, you are expected to deliver content that helps users understand how to use the functionality that your app provides....
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Collaborate on content for Dynamics 365 Business Central
Earlier, I blogged about the Dynamics 365 Business Central user assistance model and what we expect you to do about it. In this blog post, I’ll talk more about the Learn More content that we publish on...
View ArticleChanges in Secret Management
As we turn business logic from the System layer into extensions, were putting extra focus on isolating sensitive information such as Azure Key Vault secrets, and providing a standard way to store the...
View ArticleThe number one barrier to better patient care and how to break through it
Whats the number one problem healthcare executives need to solve in order to improve care delivery and reduce operational costs? In a word: Interoperability.Theres a lot of buzz these days around the...
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Customer centricity: A key priority across lines of business
In todays content and product-saturated marketplace, personalization is the key to standing apart from the competition. According to a recent study by Frost & Sullivan, by 2020 customer experience...
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August 2019 update of Dynamics 365 Layout simplifies room-scanning process
Applies to: Dynamics 365 LayoutThe Dynamics 365 Layout team is pleased to announce the August 2019 update, which makes it quicker and easier to scan a room when you start creating a layout.The previous...
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Build on the System Application in Dynamics 365 Business Central using Docker
As Jesper described in his post about our componentization project, in the Business Central 2019 release wave 2 were splitting Business Central into two major chunks that collect and separate the...
View ArticleLifecycle Services – August 2019 (Release 2) release notes
The Microsoft Dynamics Lifecycle Services (LCS) team is happy to announce the immediate availability of the release notes for LCS (August 2019, release 2).Remove the edit button in BPM Corporate...
View ArticleWeekly Webinars for the Business Applications Community for September 2019!
Didn’t you wish there was some expert that would just explain how to use Dynamics 365 and Power Platform technologies?Purvin Patel brings his firehose of information to the community every Monday at...
View ArticleHow to organize successful modern events with ease
In an era of increasingly sophisticated digital tactics, one question that is often raised is, Are events still relevant?Clearly the answer is yes for many companies. According to research by...
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Microsoft PowerApps | Unified Interface | 2019 Release Wave 2 Overview
Unified Interface: Whats available in the 2019 release wave 2?We would like to highlight some of the latest enhancements to Unified Interface in the recent update to Microsoft PowerApps. These features...
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Device Readings (visualizations) with Field Service & IoT is now available in...
We are excited to announce the preview availability of Device Readings, a new experience that provides compelling visualizations in Connected Field Service (CFS) by leveraging the power of IoT.Field...
View ArticleWeb Services and Multiple Production Environments with Dynamics 365 Business...
The 2019 Wave 2 release of Business Central Online in October introduces the ability to create multiple production environments for each Azure Active Directory tenant. This provides companies with...
View ArticleBest practices when planning to use customer service bots
Using best practices when onboarding a customer service bot is critical for the long-term success of your bot. In this blog, Im going to cover some key processes you should consider adopting. These are...
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Latest update of Dynamics 365 Guides adds accessibility improvements, support...
Applies to: Dynamics 365 Guides (app version 104.1908.24001 and solution version 104.1908.0.117)The Dynamics 365 Guides team is pleased to announce the latest update, which includes the following...
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Service scheduling in Dynamics 365 for Customer Service
What is service scheduling?Service scheduling allows organizations to schedule service appointments with their customers such as post-sales, customer service, product demos etc.Imagine the following...
View ArticleUpdate to TLS 1.2 or later in Dynamics 365 Business Central in 2019 release...
In 2019 release wave 2, the Dynamics 365 Business Central team has focused on making sure that the entire product stack uses best-in-class encryption. As a result, we discontinue the support for...
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How data, analytics, and insights can improve customer service
What issues are your customers facing? What obstacles do customers encounter in their quest for support? How can the process improve to create a delightful customer experience and increase...
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